FAQs

When will my reward ship?

Rewards for backers who pledge via this site will ship from Montreal, Canada in September 2017.

How long will it take for my reward to get to me once it is shipped?

4-8 weeks.

Do I have to pay duties or other customs fees?

Duties and customs fees are not included in the pledge or shipping prices. They are the responsibility of the backer. 

Are there different options for shipping?

At the moment, the only option for shipping is Canada Post International Small Packet Ground shipping. I chose this shipping method because it was the most manageable for me as I begin to establish an international shipping process. In the future, as the studio's shipping capacity grows, other methods may be available.

Is tracking available for my parcel?

Not at the current time, unfortunately. 

Why can't I find my country in the checkout delivery address options?

As of right now, I can ship to many countries, but not all (available countries are listed at checkout). I am working hard to understand and comply with international shipping regulations. It's a complex task that may take a little while to master, and some countries have prohibitively high customs and delivery charges. My deepest apologies if I'm not able to ship to your country at this time. 

Why is there a limit of two pledges per backer?

I am carefully crafting each Larklamp by hand in my Montreal workshop. As such, I am only able to produce two rewards for those on this list at this time.

What if there is a problem with my reward when I receive it?

If there is a problem with your reward, please get in contact within 30 days of receiving it and I'll be happy to make things right. You can contact me directly at info@lumoamuzo.com. 

Will my reward look exactly as pictured?

The pictures here are of prototypes of the Larklamp, Snyxtrap and Wisp in the Vale. As on Kickstarter, you are pledging for a product that has not yet been manufactured. The product may be updated in the months before it is shipped.  If that happens, we'll let you know as soon as possible. You can also keep up-to-date on our Kickstarter campaign page. By pledging you agree to our Terms and Conditions.

Is Wisp in the Vale included with my reward?

Yes, the game Wisp in the Vale is included along with Snyxtrap. You can find out more about Wisp in the Vale by checking out my recent Kickstarter update here.